PLACE AN ORDER

After ensuring that the product you wish to purchase is available and selecting your preferred option (if available), simply hit the "add to cart" button and you will be directed to the checkout page. If you wish to continue your shopping with us, click on the "continue shopping" button on the checkout page and you will return to the product listing page. Otherwise, the site will guide you through your checkout process and gather necessary information to ensure that your order is placed accurately.

All valued customers are required to register an account with Schrammek Singapore in order to proceed with your checkout. Registering an account with us allows you to keep track of your current / past order(s) easily and create ultimate convenience. Most importantly by registering an account with us, you are automatically enrolled in our Club Schrammek programme and also the start of your rewarding experience with us. Upon a successful checkout, an order confirmation will be sent to your registered email address.

Should you require further assistance with your order, you may contact us at +65 8719 9599 or info@schrammek.com.sg and we will be more than willing to render our assistance. 

PAYMENT DETAILS

To facilitate a convenience shopping experience, we accept various payment methods as follows:

  • Visa
  • Mastercard
  • American Express 
  • Debit cards
  • Paypal 

All credit card information are encoded using Secure Socket Layer (SSL) encryption technology as our duty is to encrypt info and security transmit to issuers for payment verification. Your payment details will not be stored or kept in this website without your consent, therefore please kindly ensure that your order is placed safely and securely. 

SHIPPING INFORMATION

There will be an option for you to select your preferred shipping method during the checkout process. Upon a successful checkout, your order will be processed and dispatched to our courier partner, Courex within 1 - 2 working days

We offer two different types of traceable courier services to ensure that your parcel reaches you quickly and safely.

Standard delivery:

  • Delivers within 1 - 3 working days upon dispatch
  • Delivery rates: SGD3 per delivery
  • Free standard delivery for orders above SGD100 

Express delivery:

  • Delivers the next working day upon dispatch
  • Delivery rates: SGD5 per delivery

In the event that you have missed your delivery, our courier partner will attempt a re-delivery with no additional charges. However, re-delivery charges may apply for more than 1 re-delivery attempt.  

In addition to the above, we regret to inform you that we only accept local (Singapore) orders and provide local shipping at this moment. For overseas purchase or shipment, please kindly contact the international agent in your region.  

REQUEST FREE SAMPLES

Unsure if the product that you're interested in is suitable for your delicate skin? Fret not, you can request for the product sample and try before you make your purchase. 

Each customer may select up to 4 samples (1 sample maximum per product) at our "request free sample" page and proceed with checkout as usual. All customers are required to register an account with us in order for a successful checkout. Please note that all samples will be delivered to the registered address. 

In the event when you have requested more than the restricted amount of samples, our customer support team will select the samples randomly and dispatch only 4 samples (1 sample maximum per product). However, your request will be declined if you have made repeated requests. 

Upon a successful checkout, our customer support team will proceed with your request and dispatch your samples to our local post office, Singpost via normal postage

Please kindly note that the management will not be responsible for any lost in mail. 

 

© Dr. med. Christine Schrammek Kosmetik. All rights reserved.

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