Exchange & Return

We always consider our customers' point of view and would definitely try our utmost to satisfy each and every customer. Most importantly, we are committed to provide a pleasant shopping experience and wish to put a smile on your face when you receive your parcel from us.

However, in the unlikely event that there are some errors or you are unsatisfied with your purchase, here are the things that you will need to know. 

  • Exchange & Return policy complies with only a 15 days validity 
  • There will be no exchange after the validity period 
  • Only incorrect / defect items are eligible for an exchange 
  • To be eligible for an exchange, the item must be unused with Singapore price label intact
  • Please kindly fill in the return form included in each parcel and attach with your return item(s)
  • Return item(s) pick-up and redelivery by our logistics / courier partner(s)
  • Any delivery charges incurred will be borned by the company, Schrammek Singapore
  • Application for exchange will only be processed upon receiving the item(s)
  • Exchange is subjected to approval and product availiablity 
  • Please kindly contact +65 8719 9599 or info@schrammek.com.sg to arrange for a pick up

In addition, we sincerely apologize for not having a refund policy currently. Should you require further assistance, please do not hesistate to contact our customer service team at +65 8719 9599 or info@schrammek.com.sg and we will be glad to render our assistance. 

© Dr. med. Christine Schrammek Kosmetik. All rights reserved.

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